1. What are your turnaround times?

    Each product has it's turnaround time listed on it's pricing page.  Different products have different lead times, for example business cards can be produced same day, but promotional pens can take up to 7 working days.  If you have a deadline, please ask before placing an order.

  2. What file format should my artwork be?

    We prefer artwork as print ready PDF files, but don't worry.  We know it can be complicated, so we are happy to accept most formats.  We are here to help and will always check your files before print and come back to you if we think there may be a problem.

  3. Can I visit you?

    Absolutely!  We are located in Orton Southgate and have free parking on site.  As a family run business, we are always pleased to help wherever we can.  Our office is open Monday to Friday, 9.30am to 4.30pm.  Other times available by appointment.

  4. My printer has broken. Can you print a few pages for me?

    This is a question we get asked daily and the answer is yes.  We can usually do this while you wait, but if you are able to, please email the documents to us before travelling, as this may save you waiting.  We do have a minimum charge of £2.  Prices for printing documents can be found HERE.

  5. Do your prices include VAT?

    No, as we supply to a lot of business clients, the prices on our website are excluding VAT.  VAT will be added to applicable products at the checkout.  However, the good news is that some products are 0% rated so have no VAT to add.  These products include leaflets, flyers and booklets.  Our site will tell you if a product has VAT to add.

  6. Do you offer delivery?

    We do.  Orders are shipped with one of our delivery partners on a next day service for a charge of £5.95.  We use a variety of carriers including Yodel, DHL, DPD and Royal Mail depending on the weight of your order.

    You are also of course welcome to collect from us if you prefer.

  7. Do you offer other products not listed on your website?

    Of course!  Print is a complicated beast, and with the best will in the world, we could not provide online prices for every possible product combination.  We could list a million and one combinations, but there will always be a need for something slightly different!  Just drop us an email for a bespoke quote on anything not listed.

  8. Do you offer design services?

    Yes, if you need us to put together a design, just drop us an email with what you need and we can provide a quotation.  Our artwork services start from as little as £10.

  9. Do you offer guaranteed colour matching?

    Colour can be affected by many different factors, including paper type, paper shade, humidity and even the weather.  To keep our prices competitive, we do not offer guaranteed colour matching from one print run to the next.  We calibrate our presses daily, so colours will be as consistent as possible, but there may be slight variations from one print run to the next due to factors outside our control.

  10. Can I use Canva to create my artwork?

    Yes, we are happy to accept artwork created in Canva.  When downloading your artwork from Canva, it will suggest you use PNG files. For best results however, please download as PDF Print and tick the Crop Marks & Bleed option.